Processing time

In-stock orders are normally dispatched within two working days. Most orders are fulfilled from the United Kingdom; selected GCC orders may be dispatched from Saudi Arabia when stock is available there.

Worldwide delivery

• Worldwide tracked delivery: £18; free on orders over £175.
• Tracking is shared by email once your order ships.

We ship to destinations supported by Stripe Checkout and our delivery partners. Choose your destination country during secure checkout. Delivery prices are converted into the checkout currency and may differ slightly because of exchange-rate rounding. We may be unable to deliver where courier, legal, sanctions, or service restrictions apply.

Customs, duties, and import taxes

International orders may be subject to customs duties, import taxes, or handling charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product or delivery price and are the customer's responsibility.

Your legal right to cancel (UK and EU customers)

As a consumer, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your order for any reason, without giving a reason, within 14 days of the day you (or someone you nominate) receives the goods. You then have a further 14 days from telling us you're cancelling to send the item back. To cancel, just message us on WhatsApp or email concierge@ridafromadina.com with your order number — a clear statement is all that's required.

Once you've told us you're cancelling, we'll refund what you paid, including standard delivery cost, within 14 days of receiving the item back (or, if earlier, within 14 days of you providing evidence you've sent it back). We may make a deduction if the item's value has been reduced by handling beyond what's needed to check it, in the way you'd check it in a shop.

Our returns policy

In addition to your statutory cancellation right above, we accept returns on this basis:

• Returns are accepted within 14 days of delivery.
• Items must be unworn, unwashed, and with tags attached.
• Final sale pieces (clearly marked as such at checkout) are non-returnable, except where faulty.
• Refunds are issued to your original payment method, typically within 5-10 business days of us receiving the returned item, and always within the legal timeframe above.

Faulty or damaged items

If your order arrives faulty, damaged, or not as described, this is separate from a change-of-mind return and your rights under the Consumer Rights Act 2015 apply — contact us and we'll arrange a repair, replacement, or refund at no cost to you.

Exchanges

For a different size or colour, message our concierge on WhatsApp or email concierge@ridafromadina.com and we'll help arrange an exchange.

Starting a return

Email concierge@ridafromadina.com with your order number, or reach us directly on WhatsApp, and we'll send you return instructions. Approved returns should be sent to 34 Davidson Way, Livingston, EH54 8HQ, United Kingdom; please do not send an item before contacting us.